Legal notice - Terms of use

By accessing or using any services provided by Vallis Nostra Bank (“the Bank”), you acknowledge and agree to the following Terms and Conditions. These terms govern your use of our financial products, digital platforms, account features, and all associated services. Please review them carefully before proceeding with any transactions or registration.

Refunds

Vallis Nostra Bank upholds a client-first Refund Policy offering a 15-day review window. Refunds are assessed on a case-by-case basis, subject to applicable regulatory requirements and internal due diligence. Requests based on unlisted features or misunderstood service expectations may not qualify for reimbursement.

Delivery of Services

All digital services, statements, and financial tools are made accessible immediately upon confirmed payment. We process transactions securely through trusted gateways including Stripe and PayPal, supporting a wide range of debit and credit cards.

• Accepted Cards: Visa, MasterCard, American Express, Discover, JCB, Visa Electron
• Vallis Nostra Bank ensures secure checkouts with encrypted storage for returning users to streamline future transactions.
• PayPal integration is available for enhanced privacy, with charges applied only after successful authorization. For more, visit paypal.com.

Receipts and payment confirmations are automatically emailed to the address associated with your account. In certain circumstances, verification may take up to 48 hours, particularly if a transaction is flagged for security review.

Account Creation & Security

To utilize our digital banking services, you must create a secure Vallis Nostra Bank account. Users are responsible for safeguarding login credentials and all associated activity. Any unauthorized access or suspicious account behavior must be reported immediately to our support team.

Platform Compatibility & Updates

Our platforms—including mobile and desktop banking applications—are regularly updated to support evolving cybersecurity standards and ensure cross-platform compatibility. Clients benefit from automatic access to the latest enhancements, performance updates, and new features.

Feature Customization

Certain services may offer customization options. We recommend reviewing official product documentation or contacting client support before making configuration changes, to avoid service interruptions or unintended effects.

Prohibited Usage

Use of Vallis Nostra Bank services for illegal or unethical activities is strictly prohibited. This includes, but is not limited to: money laundering, fraud, terrorist financing, dissemination of harmful content, or any behavior in violation of international laws and banking regulations.

The Bank reserves the right to suspend or terminate any account found engaging in prohibited activity, without prior notice.

Licensing & Intellectual Property

All proprietary platforms, tools, and digital services are protected under applicable intellectual property laws. Users are prohibited from reproducing, modifying, or reselling any such products, whether in original or altered form, unless expressly licensed by Vallis Nostra Bank or applicable third-party licensors.

Client Support

We offer comprehensive client support via email, Help Desk, and our secure ticketing platform. Basic assistance covers navigation, troubleshooting, and product use. Advanced support or third-party integrations may be subject to additional fees or service agreements.

Security & Fraud Prevention

All activities conducted via Vallis Nostra Bank are continuously monitored through advanced fraud detection systems. Suspicious transactions may be delayed for manual inspection, typically resolved within 1 to 48 hours depending on the severity of the alert.

Service Availability & Amendments

We reserve the right to modify, enhance, or discontinue services at our discretion. Changes may affect pricing, features, or accessibility. In such cases, users will be notified of material updates via their registered contact details.

Disclaimer of Liability

All services are provided “as is” and “as available” without warranty of any kind. Vallis Nostra Bank disclaims all express or implied warranties, including merchantability or fitness for a specific purpose, to the fullest extent permitted by law. We are not liable for losses resulting from service interruptions, third-party failures, or unauthorized account use.

Content including imagery, fonts, or sample data may be sourced from third parties and is not licensed for redistribution or reuse unless explicitly stated.

User Communications

Client interactions—such as feedback, comments, or suggestions—may be retained for service improvement purposes. Vallis Nostra Bank reserves the right to remove content deemed inappropriate or non-compliant with our standards.

Policy Revisions

These Terms and Conditions are subject to change. Clients will be notified of material revisions through registered channels. Continued use of our services following such updates constitutes your acceptance of the revised terms.