Privacy Policy

Vallis Nostra Bank (“VNB”, “we”, “us”, or “our”) is committed to safeguarding your personal data and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and secure your information across all services and platforms, in accordance with applicable data protection laws and regulatory frameworks.

1. Scope of This Policy

This policy applies to all VNB customers, site visitors, applicants, and users of our financial products, services, mobile applications, websites, and online portals. It governs any interaction with VNB involving personal or sensitive information, whether online or offline.

2. Information We Collect

We collect information in the following categories:

• Personal Identification: Full name, date of birth, national ID, passport number, or social security number.
• Contact Information: Email address, phone number, mailing address.
• Account and Transaction Data: Bank account details, payment history, transaction records, and investment activity.
• Device and Technical Data: IP address, browser type, device identifiers, geolocation data (when applicable).
• Biometric and Authentication Data: Voiceprints, facial recognition data, or login credentials (where required by security protocols).

3. How We Use Your Information

We use your information for the following purposes:

• To process account applications, verify identity, and perform due diligence.
• To deliver financial products and services, including transactions, loans, and investment solutions.
• To comply with legal and regulatory obligations (e.g., anti-money laundering laws, sanctions screening, tax reporting).
• To communicate with you regarding your account, transactions, updates, or changes in policy.
• To improve service quality, personalize experiences, and optimize platform performance.
• To detect, prevent, and investigate fraud or cybersecurity threats.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data with trusted third parties in the following circumstances:

• With regulatory authorities, auditors, or law enforcement agencies as required by law.
• With our service providers, vendors, or partners who support our banking infrastructure, under strict confidentiality agreements.
• With other financial institutions, clearinghouses, or custodians involved in transactions or asset servicing.
• During business reorganizations, mergers, or acquisitions—subject to data protection safeguards.

5. International Data Transfers

Where necessary, we may transfer your data to jurisdictions outside your country of residence. In such cases, VNB ensures that appropriate safeguards are in place (e.g., Standard Contractual Clauses or equivalent legal mechanisms) to protect your information.

6. Data Retention

We retain your information only for as long as is necessary to fulfill the purpose for which it was collected, or as required by law. Data related to legal compliance, financial reporting, or fraud prevention may be stored for an extended period in line with statutory obligations.

7. Data Security

We implement advanced physical, technical, and organizational measures to protect your data. This includes end-to-end encryption, multi-factor authentication, firewall protection, intrusion detection systems, and regular security audits.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and review your personal data held by us
• Request correction or deletion of inaccurate or outdated data
• Object to or restrict certain types of data processing
• Withdraw consent (where processing is based on your consent)
• Lodge a complaint with a relevant data protection authority

To exercise your rights, please contact our Data Privacy Office (see Section 11).

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, measure engagement, and deliver relevant content. You may configure your browser to reject cookies, though doing so may limit certain functionalities of our platforms. Please refer to our Cookie Policy for full details.

10. Third-Party Links

Our platforms may contain links to external websites or services. Vallis Nostra Bank is not responsible for the privacy practices of those third-party sites. We recommend reviewing their privacy policies before submitting personal data.

11. Contacting Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact our Data Privacy Office:

Data Privacy Office
Vallis Nostra Bank
Email: support@vallisnostra.com
Address: VNB-Bernstrasse 25, 3072 Ostermundigen, Switzerland.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy from time to time. All revisions will be posted on our official website, with the date of last update clearly indicated. Continued use of our services following such changes constitutes your acceptance of the revised policy.